the hallmark healthcare team

Great facilities are only one component of great care. By far the most important factor is the personal care provided by our carers and nursing staff, every minute, day and month of the year.

That’s why we invest so heavily in training which supports individuals in Hallmark nursing and residential care homes, to enhance their skills:

• On joining Hallmark Healthcare, all staff attend comprehensive induction training. This provides them with the knowledge of their new working environment and the residents they will be caring for
• Every one of our employees has an individual learning programme to develop both professional and interpersonal skills
• All qualified staff are required to evidence their ongoing professional development. Our requirement is that such personnel must attend 5 days training over 3 years to maintain their qualifications
• At Hallmark Healthcare we require 75% of all non-qualified staff to have completed NVQ level 2 training, compared with the 50% statutory requirement. Our policy includes all categories of personnel, including carers, maintenance, domestics, laundry and kitchen workers
• Where required, special training in dementia care is provided using ‘Yesterday, Today, Tomorrow’ – a detailed discussion and video package provided by the Alzheimer’s Society and accredited following an examination and certificated by the Society.
• Deputy Managers are encouraged and supported to achieve Registered Manager status and NVQ level 4
• A dedicated Training Manager is employed to support staff in meeting the training requirements.
• Innovative on-line training is provided to all staff in Hallmark nursing and residential care homes.

In 2006 we decided to measure our effectiveness as an employer through the Best Companies initiative. We were delighted to be ranked 51st in the Sunday Times listing of the top 100 Best Companies to Work For. We are very proud of this recognition as the award reflects the views of our employees. In 2007 we secured Best Companies accreditation. Achievement of Investors in People also underlines our commitment to develop excellence among our team.

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